- Careem is often the hassle-free way to get where you’re going.
- Careem’s new chat option aims to give you the convenience of identifying your problem in the app.
- Since the trust and safety of Customers is paramount to Careem.
If you live in Pakistan, it’s very likely that you have booked a Careem for daily commutes or going out with friends. When you don’t feel like spending 15 minutes looking for parking, Careem is often the hassle-free way to get where you’re going.
To make this experience even smoother, Careem has just announced in a social media post that it has launched its own in-app chat service. With a few clicks, you can contact the Careem Care team for any questions, concerns or complaints and get a fast response. Using this new, in-app chat feature is super easy:
How to chat:
Steip 1: Click on the Options menu ree lines on the top-left corner of your screen.
Step 2: Click on Help (Second-last option on your drop-down box).
Step 3: Identify your problem.
Step 4: Share the required details with your Careem Care Officer so they can facilitate you.
Careem’s new chat option aims to give you the convenience of identifying your problem in the app. This allows for a Customer Care Officer that specializes in the issue to solve the problem quickly or contact you for more details.
You can also send an email through the app to the Careem Care Centre, from the moment you tap “Chalo YALLA!” to two hours after the ride has ended.
Since the trust and safety of Customers is paramount to Careem, any safety concerns that are reported within the app are addressed immediately.
The app also includes several safety features to put your mind at ease. Call masking allows you to contact a driver (“Captains” in Careem’s terminology) without revealing your personal phone number and you can always share your ride details with family or friends.